No Refunds …. No Exchanges
All purchases are final
TKO Vapor - Product Warranty
TKO Vapor offers one of the best warranties in the industry.
NICOTINE WARNING: This site sells products that can contain nicotine (customer option). Nicotine is an addictive chemical.
- Warranties will not be honored without original product packaging and manufacturer warranty cards.
Batteries: - All eGo-style internal batteries have a 30 day manufacturer defect warranty… which means if your ego-style battery isn’t working correctly due to a manufacturing defect within 30 days after purchase, we will exchange it for the same battery or one of equal value.
- All removable, mod-style batteries (18650, 26650, 18350, 18500, etc) have a 5 day manufacturer defect warranty… which means, for any battery purchased on or after June 22, 2016, if your battery of this style isn’t working correctly due to a manufacturing defect within 5 days after purchase, we will exchange it for the same battery or one of equal value. If you purchased prior to June 22, 2016, the old 30-day manufacturer defect warranty will be honored.
- All sub-oHm internal battery devices/kits (AIO, Smok Stick, etc) have their own specific manufacturer warranty. See included warranty card/instructions included with your kit/device for specific manufacturer warranty on their device. Qualifying warranty product replacements are available from stock on hand only. We can not guarantee exact device color on product replacement warranty.
All Regulated Mods have a 10 day manufacturer defect warranty… which means if your mod isn’t working correctly due to a manufacturing defect within 10 days after purchase, we will exchange it for the same mod or one of equal value. Qualifying warranty product replacements are available from stock on hand only. We can not guarantee exact device color on product replacement warranty.
All TKO atomizers have a 5 day manufacturer defect warranty… which means if your atomizer isn’t working correctly due to a manufacturing defect within 5 days after purchase, we will exchange it for the same atomizer or one of equal value.
E-liquid is NOT returnable, nor can you exchange it for another liquid. All sales are final. This applies to ALL e-liquid/juice sold by TKO Vapor, Overstock Ecigs, Breaking Vapor, online or in any of our stores.
All Mechanical Mods do not have a manufacture warranty and are not refundable. All sales are final.
A few things can void our warranty….
1. Misuse. Any sign of abuse or use with illegal substances will void the warranty
2. Not using our wall adapter. Adapters for electrical outlet charging vary in their charging ability. Many will cause you unit to stop working properly. Using any wall adapter other than one purchased through TKO Vapor will void the warranty.
To obtain a warranty for defective product….
If your unit is defective within the warranty periods listed above, please contact the location where you first purchased it. They will trouble shoot your unit for you. You may have to leave it with them for a few hours. If they are unable to fix it, they will replace it.
If you purchased your unit through our website, please call (888) 578-7347. We will trouble shoot your unit over the phone with you. If that doesn’t work, you must send us the unit. Regular first class mail works fine. After receiving your unit, we will trouble shoot it. If we are unable to fix the problem, we will replace it for free. Whether we repair it or replace it, we will pay the postage for it to be sent back to you.
Any unit found to be repairable or otherwise in working condition will not be replaced.
YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY E CIGARETTE PRODUCT.
WARNING: This product is not intended for use by persons under legal smoking age, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product contains nicotine. If you are allergic to nicotine, propylene glycol, or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart condition, diabetes, high blood pressure or asthma, consult your physician before using any electronic cigerette product. Discontinue use and consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. Electronic cigarette products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive. Warning: These products can contain nicotine, a chemical known to cause birth defects or other reproductive harm. This product is not marketed for use as a smoking cessation product and not approved the American FDA. Electronic Cigarettes are electronic devices, many electronic devices contain a battery which may fail. The results of battery failure can be potentially harmful, as certain types of batteries may expand or leak, resulting in personal injury or death. If you use an electronic cigarette, it is recommended that you do not leave it charging while unattended. It is also recommended that electronic cigarettes be treated as any other delicate electronic device to avoid damage to the battery, other components, or harm to yourself. Electronic cigarettes should not be left inside a vehicle unattended, which could expose the battery contained in an electronic cigarette to temperatures over 110 degrees causing failure. Many Products are sold to you on an "as is" basis, without warranty of any kind (See above for which products are sold as is, without the ability to return or exchange). JJDS, LLC, its affiliates, subsidiaries, officers, directors, employees and representatives (collectively "JJDS") hereby expressly disclaims all warranties or conditions, either express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose. You are solely responsible for determining the appropriateness of using this product and assume all risks associated with the use of this product, including but not limited to the risks personal injury or death. To the extent allowable by law, JJDS will not be liable for any direct damages or for any special, incidental, or indirect damages or for any economic consequential damages, even if JJDS has been advised of the possibility of such damages.
PLEASE NOTE: Do not leave a Comment below if you are having any issues with a device you purchased from TKO Vapor, Overstock Ecigs or Breaking Vapor at any of our locations. It would be best to contact the store you purchased it from directly first. You can find all of our stores at: http://tkovapor.com/tkov-locations If you purchased something from us at tkovapor.com and are having a warranty issue, contact us at 888-578-7347, or email us at http://tkovapor.com/contact/