SHIPPING & DELIVERY
RETURNS & REPLACEMENTS
Before sending a return be sure that you have your proof of purchase. Also any thing that goes with the defective product working or non-working. If you have any questions please call us (888) 578-7347
Include product with proof of purchase and mail to:
JJDS, LLC Attn: Returns 2003 Southern Blvd #102-126 Rio Rancho, NM. 87124
If including a check please make all warranty checks out to "JJDS".
Discounts - Some items on our website are discounted already, like the Buy 2 Get 2 50% Off Liquids. Those items are not eligible for further discounts. Also there are some bundles that are not eligible for further discounts. We have created some very nice bundles for you, our clients, so please enjoy the discounts and the bundles. We do run periodic discounts on special items for holidays or special occasions. We may or may not display those on the website. To make sure you know about those discounts, make sure you're watching our Facebook account for the most up-to date information on deals and specials we run.
Online Age Verification - Because of FDA regulations, we have to employ third-party online age verification services for all online orders. We are working with Age Checked, agechecked.com, to provide this service. You will see their pop-up box show up the first time you go to checkout on our website. There have been some issues with some customers not being able to get verified instantly. This can happen due to a number of reasons, none of which we have in our direct control. If you have an issue getting verified through the age verification process, you can contact Age Checked directly at firstname.lastname@example.org. When contacting them, please note what website you were trying to purchase on (tkovapor.com) as well as the date, time and time zone you were making your attempt(s). You can also contact us through our contact form or Live Chat email below, and we'll be happy to contact them on your behalf.