How to use Age Verification
UPDATE: You can SKIP the Age Verification process and place your order online! If you select Cancel Age Check in the top right of the first screen, it will show a new screen that says that you will not be able to process your order. If you select "Yes", you will still be able to continue and complete your order online! If we have verified your age before and have it in our records, we will process yoru order automatically. If you are placing a NEW order with us, and have not shopped with us before, we will contact you offline to verify your age prior to processing your online order.
To help our customers use our Age Verification system on tkovapor.com, here's a little information that might help you use our age-verification process, provided by AgeChecked.com, when you go through the Checkout process.
1. - When you go to Checkout, and you have NOT see it before, you will see this window pop-up first on your screen (this may be at the very beginning of the checkout process, or before you verify your information and do the final submit of your order for processing).
Now, there's one of two options to do on this screen:
OPTION 1 - If you have NEVER seen this pop-up screen before, either on tkovapor.com or any other website, you have NOT entered your ID for age verification through AgeChecked.com yet. If this is the case, you MUST click on the "Driving License" button in the right blue field, where it says "Verify your Age using your"
OPTION 2 - If you HAVE entered your driver's license for age verification through AgeChecked.com before, either on tkovapor.com or another website, then you can enter your email address and password that you have previously set up through AgeChecked.com. This information is NOT linked to your tkovapor.com account in any way, so, if you have NOT gone through option 1 yet, your tkovapor.com account login will NOT work.
If you're not sure which one you are in, follow OPTION 1. It will tell you if you have set up an account or not once you've gone through that process, then will let you come back to this screen to enter your login info.
If you have forgotten the password your set up with agechecked.com, OR you did not receive the automated email from agechecked.com with your original temporary password, click on the Forgot Password? link just above the orange Continue button.
2. OPTION 1 - If you selected the button in OPTION 1, you will then see this screen:
Fill out all of the information in the above fields.
Email Address : Your email address that you have access to. Agechecked.com will send you an email regarding your temporary password for your agechecked.com account (which you can then use the next time you place an order on tkovapor.com through the OPTION 2 process above). Make sure you set your email account to always accept emails from @agechecked.com so it doesn't get lost or deleted automatically (and double check it will always accept emails from @tkovapor.com, too).
Name: Should be self-explainatory
Driving License Number : JUST your DL number, do not need to add anything to identify state.
Address Number: This is ONLY the Number for the address ON YOUR LICENSE. If you've moved, but haven't gotten a new DL, do NOT use your new address. (Example, the address on your license is 1234 Smith Street, you would only put 1234 in this field)
Street : your address Street name on your DL (Example, the address on your license is 1234 Smith Street, you would only put 'Smith Street' in this field)
ZIP: Zip code on your DL associated with the address on your license
Do not forget to select the checkbox next the the agechecked.com Term and Conditions
Once all these fields are filled in, click on Continue. That should bring you to a screen saying that you have been verified, and you can continue to place your order. If there are any issues, the following screen will display that. PLEASE NOTE: Some state licenses may not be able to be verified instantly, so while you may enter all your information correctly, it may still show an error. Please feel free to email us through the LiveChat button in the bottom right of the screen, or, send an email directly to email@example.com to check on status of verification.
2. OPTION 2 - If you go through OPTION 2 above, and your email address and password are correct for your agechecked.com account, you should be verified and the pop-up screen will go away, allowing you to proceed to place your order.
We hope this helps. If you have any questions, please don't hesitate to email us through the Contact Us page.